CREDIT CARD ON FILE POLICY 2024
CREDIT CARD ON FILE NOTICE TO EXISTING PATIENTS & FAQs
As you know, we are a small practice focused on delivering exceptional and personalized dermatological care to our patients. The constant changes in our healthcare system has placed more financial responsibility on our patients in the form of copays, deductibles, and/or coinsurance. With a smaller support staff, we prefer to focus our time on patient medical needs. In an effort to make our billing process as simple and efficient as possible, we will be implementing a credit card on file policy starting January 1st, 2024.
Our policy will need to be universal for all patients, even those who have supported us for years, to avoid favoritism or discrimination regardless of insurance or visit type. Your credit card on file will:
- Allow us to maintain accountability for appointments and optimize appointments for our patients.
- Cover “No Show” fees for those who fail to cancel appointments within our requested twenty-four hour cancellation window
- Cover outstanding balances that remain unpaid after ninety (90) calendar days following receipt of a statement from us.
We have partnered with a well-known credit card processor, Square, which offers industry-leading security and PCI DSS compliance, to protect your credit card information. Office personnel will not have access to your card information once you have entered the information into Square via our electronic health record. Your credit card information:
- Is considered protected health information under HIPAA.
- Will be more secure than most retail establishments as it relates to identity theft.
- Credit Card on File Notice to Existing Patients
- Will NOT be stored in the office nor in our electronic health record.
We have enclosed additional questions with answers that might arise prior to your next visit with us. If you have specific, individualized questions as it relates to this new policy, please feel free to contact our office and ask to speak with our Practice Manager, Abhi Rangarajan.