Frequently Asked Questions

Insurance and Billing

We accept most insurance. A full list of our accepted insurances, unaccepted insurances, and alternate payment options are located on our Insurance & Financing page. You may call your insurance provider to explain your coverage. If you have further questions, please do not hesitate to contact the office at 713-468-0303.

Contact our billing department at 713-468-0303 Option 5.

Yes, we make bill paying convenient and secure. Just go to our payment portal by going to Patients > Pay Bill. Alternatively, you may call us at 713-468-0303 to make the payment over the phone with a credit or debit card.

New Patient

We are grateful that you are considering us for your dermatological needs. We encourage you to contact us to schedule an appointment via phone at 713-468-0303 or submit an appointment request on our website.

Please ensure that you bring your medical insurance card(s), your government-issued identification (driver license, passport, etc.), and form of payment (cash or credit card). Your payment, based on your insurance coverage, is collected in full at the time of your visit. 

You may park your vehicle for free in Garage 3 Floors B-D, located adjacent to Medical Plaza 3 where we are located on the 5th floor of the building in Suite 500.

Depending on your insurance provider and coverage, you may need a referral for your dermatology appointment. You can contact your insurance for referral requirements. You can also call us at 713-468-0303 if you have any questions.


Please call us at 713-468-0303 Option 1 to reschedule or cancel your appointment. We do ask you to call with appointment changes within 24 hours to avoid cancellation fees. 

AVIVA Dermatology offers waitlist appointments. Once placed on the waitlist, we will contact you as soon as possible if an earlier appointment becomes available.

Cancer screening can be done yearly. However, based on your risk factors and other skin conditions, our dermatologist would make individual recommendations at the time of your visit.

Clinical Questions

Full body skin exams are a critical part of health maintenance. Skin cancers can cause significant morbidity and mortality if not caught early. Fortunately, most skin cancers are treatable if identified early. We encourage you to schedule your full body skin check to determine your cancer risk.

If your provider finds a concerning spot on your skin, a biopsy will likely be done. A biopsy involves numbing the area with an injection of anesthesia, followed by a shaving or scraping of the spot.  The specimen will then be sent to a dermatopathologist for evaluation microscopically.  Results from your biopsy  are communicated within 7-14 days. If the spot is abnormal, it will require further treatment.  

During your skin check, your provider will talk to you about your risk of skin cancer, prevention and your recommended screening frequency.  Because the focus of a skin cancer screening is to identify and remove potential skin cancers, we unfortunately cannot treat other skin ailments during that visit.  If you have additional concerns such as: healthy skin care regimes, acne, rashes, hair loss, etc. These conditions would be evaluated at separate appointments.

Remember, a skin cancer screening could save your life. 

  • Wear sunscreen daily
  • Avoid using tanning beds and sunbathing
  • Wear protective clothing (ie rash guard shirts, sunglasses, wide-brimmed hat) 
  • Have your skin screened annually for skin cancer by a board certified dermatologist.

You should make sure your sunscreen label says that it is broad spectrum, SPF 30 or higher, and is water resistant if you will be using it outdoors. Dr. Stalling has hand selected a line of sunscreens through ALLHUE Skincare which you can purchase in-office or over the phone. 

A skin biopsy is a procedure that involves removing a small sample of skin for testing. The skin sample is processed and assessed under a microscope to check for skin cancer, other skin conditions, and infections.